Client Resource Center

EDU User Groups

Singularity User Management Team (SUMiT)

At the 2005 EDU User Group Conference, Hershey announced the establishment of the SUMiT. This program is designed to be a self-governing assembly of higher education Singularity users. SUMiT focuses on increasing communication between institutions that use Singularity across the campus. Through this communication, SUMiT brings new features and functionality requests to Hershey to incorporate into future Singularity releases.

SUMiT Application

NEW! SUMiT Page

Enhancement Request

Hershey technology is tailored to the specific needs of higher education. In order to continually improve our products and services, we incorporate our clients’ needs into all product enhancements. The SUMiT and MAG groups evaluate all requests and help determine the product roadmap for Hershey Developers.

Software Enhancement Form

Hershey Listserv

The mailing lists are provided to encourage open communication between users to share successes and challenges with the Hershey software solutions.

SUMiT Listserv
Reserved for members of the Singularity User Management Team

Singularity Listserv
Reserved for clients who have received product certification

Special Request for Service

If your institution requires special attention or requests specific information for any critical issues, please notify Hershey by submitting a Request for Service form. The specific request form should be used for product updates, server migrations, infrastructure configurations, and extended support inquiries. This form is not to be used for technical support issues. By filling out the form, specific action will be taken as soon as the form is received.

Request for Service Form

The Library

The Library is a comprehensive knowledge base powered by Singularity. The Library is a resource available to our clients that encompasses a wide variety of information from release notes to product upgrades to a collection of reusable forms. Please contact marketing@hershey.com for more information regarding Library access.

Visit the Hershey Library

Training

Hershey’s training programs are designed to guarantee our clients are knowledgeable and self-sufficient to fully utilize our software solutions. Whether it is at one of our regional education centers or onsite at our client’s location, Hershey’s Certified Instructors make it easy to become well versed on our products. For technical users, Hershey offers training for systems administration and programming. For functional users, Hershey offers user administration to manage and support their user community. Hershey also provides end-user training and develops custom curriculum and documentation based on the knowledge level of the student and the application.

Training Facilities

Hershey has two training centers to service clients across North America. The two training locations are Los Angeles, California and Charlotte, North Carolina. Both training centers offer the latest technology including workstations, dedicated training servers, software applications, and audiovisual equipment.

Certification

Students who complete a training program and receive a score of 85% or better on the course exam will receive product certification.

Registration

Register for Training in Los Angeles, California

Register for Training in Charlotte, North Carolina

Training Calendar

Training Course Descriptions